Trainers are the heart and core of our customer implementation team, helping prepare our customers for a successful experience in digital dentistry with Dandy. This role creates Dandy promoters while ensuring that the unique learning needs of each customer are met, setting up every customer for success and meeting the evolving needs of each practice.

What You’ll Do

  • Onboarding New Practices and Training Delivery
    • Guide new practices through a customized Training Program with the purpose of helping each practice get up the learning curve to produce the highest quality scans
    • Teach practices how to adopt digital dentistry, building relationships with key leaders at the practice and helping facilitate the change management at the practice
    • Conduct engaging and informative training sessions for customers via various delivery methods, such as live virtual trainings, emails, and phone calls
    • Offer hands-on, live scanning coaching to allow customers to practice using the product under guidance
    • Adjust delivery methodology and onboarding strategy to fit the unique needs of each new practice
  • Personalized Customer Engagement and Support
    • Foster a positive and supportive learning environment that encourages active participation and collaboration among customers.
    • Provide personalized assistance and troubleshooting support to address customers’ questions, concerns, and challenges.
    • Proactively identify opportunities to enhance customers’ understanding and usage of the product through targeted training intervention
  • Scan Quality Evaluation and Feedback
    • Conduct live First Case Monitoring to provide real-time scanning feedback for first time users of Dandy
    • Grade and analyze scanning data from early customer orders to identify areas for improvement and opportunities to further guide the customer on how to improve scanning technique
    • Deliver feedback to customers in a persuasive, compelling way that encourages them on the learning curve
  • Training Program Development and Content Creation
    • Partner with technical experts and Training team leads to develop training content, including user guides, tutorials, videos, and interactive modules tailored to meet the varying needs and skill levels of customers
    • Continuously iterate on training content and delivery methods based on feedback and evolving customer needs
    • Identify operational bottlenecks, opportunities for improvement, and potential solutions in the entire onboarding process for new customers
  • Team Leadership & Subject Matter Expertise
    • Identify operational efficiencies and flag for improvements and potential solutions for the team
    • Provide effective and appropriate feedback to peers and managers on a regular basis, both positive and constructive
    • Share insights and feedback from customers with internal stakeholders to inform product development and customer service strategies.
    • Act as a liaison between customers and internal teams, advocating for the customer training needs and driving customer-centric initiatives.

 

What We’re Looking For: 

  • Engaging public speaking skills and comfortable interacting with customers on a daily basis, using subject matter expertise to properly communicate with customers
  • Adaptability in approach and demeanor to match the shifting demands of different situations. Picks up on situational cues and adjusts in real time.
  • Persuasive ability to influence customer behavior. Positions talk tracks and responds to customers in a compelling way to win support
  • Learns quickly when facing new situations and the challenge of process changes.  Experiments to find new solutions, learning from both successes and failures
  • Seeks the most effective and efficient processes to get things done, with a focus on continuous improvement

 

Required Prior Experience 

  • Clinical experience: 2-5 years of experience within a clinical setting in roles such as dental assistants, hygienists, office managers, or others
  • Prior scanning experience, ideally with a Trios or iTero scanner
  • Skills: soft skills of being comfortable interacting with customers, ability to navigate ambiguity, strong communication skills

 

Bonus Points For

  • Proven ability with educational video materials and production
  • Time spent at a venture-backed startup during hypergrowth
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
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