IT Operations

In this role, you will be responsible for managing and optimizing the technical infrastructure that supports our growing organization. You will have the opportunity to work closely with all teams across the organization, including People Operations, Engineering, and Legal. This is an exciting opportunity to contribute to a company making a difference in healthcare.

Key Responsibilities

• Application Access Management
  Oversee and manage access to various applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.
• Technical Configuration & Integrations
  Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Slack, setting up new domains for a new entity, and more.
• Automation
  Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload.
• User Support & Troubleshooting
  Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges.
• Security Monitoring & Improvement
  Monitor corporate security practices, identify vulnerabilities, and lead initiatives to enhance our security infrastructure.
• IAM Strategy Development
  Collaborate with People Operations and Security to create and enforce a robust IAM strategy.
• Onboarding & Off boarding
  Oversee all platform onboarding and off boarding processes related to People Operations applications and tools.

Requirements 

Need to Have (Skills):

• 2+ years of experience in IT operations, technical support, or a similar role.
• Proficiency in troubleshooting technical issues and providing remote support.
• Ability to manage permissions across multiple platforms.
• Experience with Google Suite and Super Admin privileges.
• Ability to take an ambiguous task or problem and create a clear plan of action.
• Ability to write clearly in all types of communications, including correspondence with internal stakeholders, and third-party vendors and through documents, Slack messages, emails and more.
• Understanding of SSO, IAM, and application integration (preferred but not required).