IT Operations Engineer II (Remote, US)

We are looking for a proactive IT Operations Engineer II to oversee and optimize our IT environment, with a strong emphasis on automation, user management, security configurations, and tool integrations. You will collaborate with IT leadership to design, implement, and maintain effective workflows across various platforms, including Okta, Google Workspace, Slack, Zoom, Jira, and Notion.

As a level II engineer, you will take on more complex projects, mentor junior team members, and help drive strategic improvements within IT Operations. Your contributions will enable a secure, efficient, and scalable environment that supports our organization’s growth.

Key Responsibilities 

• Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access.
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
• Utilize Python, or no code solutions to automate repetitive tasks.
• Utilize Terraform to administer Openly’s IT Infrastructure.
• Collaborate with cross-functional teams to identify opportunities for automation and process improvement.
• Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements.
• Maintain access controls, enforce security policies, and ensure data integrity within our technology stack.
• Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics.
• Lead and coordinate medium-to-large IT projects, leveraging project management methodologies and tools.
• Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning.
• Document and maintain clear, comprehensive guidelines and procedures of our environment.
• Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting.
• Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions.
• Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress.
• Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience.

Requirements

• Experienced IT Professional: 4-6 years of hands-on IT experience, with a Bachelor’s degree in a related field or equivalent experience.
• Core Systems & Cloud Proficiency: Expertise in Okta, Google Workspace, and public cloud infrastructure (GCP, AWS).
• Strong Scripting & Automation: Proficient in Python (or similar) scripting and infrastructure-as-code tools like Terraform.
• API & Problem-Solving Skills: Ability to build applications using APIs and adept at troubleshooting complex technical issues.
• Effective Communication & Adaptability: Excellent communication skills and the ability to adapt to changing requirements in a fast-paced environment.

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