IT Asset Manager

The IT Asset Manager position is a key member of the Service Management Office (SMO) and will serve as the Process Owner for Jamf IT Asset Management. This person will be responsible for evolving and maintaining the IT Asset Management (hardware and software) program across the enterprise. The IT Asset Manager will also be responsible for collaboration between business stakeholders and IT teams.

What you can expect to do in this role:

• Create, evolve, and implement asset management processes across the Jamf enterprise, particularly within Jamf IT (ETO)
• Develop and maintain IT asset databases within JAMF to ensure the health of the CMDB (Configuration Management Database)
• Support software and hardware audits (internal and external)
• Develop and maintain processes, policies, standards, systems, and measurements that help JAMF effectively manage the IT asset portfolio (software and technology-related hardware) with regard to cost, control, risk, and compliance
• Asset Management Process and Continuous Improvement
• Create and drive the strategy for JAMF IT Asset Management in collaboration with the Service Management Office and process owners, Enterprise Architecture, and Security, among other IT and business areas
• Ensure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets
• Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spending and manage end-of-life/end-of-services risk avoidance
• Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management), and CMDB across the JAMF ServiceNow platform
• Generate and distribute asset management reports for varying levels of key stakeholders, including compliance reports on current assets
• Identify and champion continual service improvement opportunities, aligned with Jamf Business and IT goals for renewals, software licensing, and services
• Educate, mentor, and train key stakeholders on best practice asset management processes
• Demonstrate strong leadership capabilities and ability to work collaboratively and independently –sometimes in the sphere of ambiguity
• Build strong relationships across IT and our business areas
• #LIRemote

What we are looking for:

• Minimum of 7 years ITAM experience to include implementing new processes and functions within an IT organization, strong facilitation, negotiation, and conflict resolution skills, Proven ability to effectively drive change (Required)
• Minimum of 4 years IT Asset Management (hardware and software) experience (Required)
• Minimum of 4 years ITIL practitioner experience (Required)
• Minimum of 3 years of ServiceNow technology and ITAM module (Required)
• Strong business acumen and ability to understand the larger company strategy
• Demonstrated ability to understand complex ideas and interdependencies
• Managing complex projects and technical teams
• Excellent presentation and communication skills for both technical and non-technical audiences
• Demonstrated ability to use quantitative and qualitative data to prioritize data-driven decision-making
• Strong technical and ITIL service management background
• Lean practitioner certifications or training, as well as applicable experience in Continuous Improvement (Preferred)

EDUCATION & CERTIFICATIONS

• High School Diploma / GED Equivalent (Required)
• Bachelor’s Degree (Preferred)
• ITIL V3 or higher certification (Required)
• Lean SixSigma certification or training, (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.