Your Impact on our Mission:

As our Technical Support Associate, you will deploy and maintain the “under-the-hood” technologies that power Zocdoc. This person will work with healthcare providers to set up and customize our proprietary technology and meet the needs of each individual practice on Zocdoc.

You’ll enjoy this role if you are…

  • Passionate about working on a close-knit team of smart, friendly people in an environment that fosters creativity and values honesty and transparency
  • Excited to create a better healthcare experience for millions of patients!
  • Motivated by working with the latest technologies
  • Curious and interested in solving technical challenges

Your day to day is…

  • Deploying, configuring, and maintaining a wide range of integration technologies that make Zocdoc possible
  • Delivering mind-blowing customer service experiences to healthcare providers
  • Providing our Engineering and Product teams with feedback and recommendations
  • Helping your team continually build new processes to support our growing company

You’ll be successful in this role if you have…

  • 1-2 years of experience providing world-class technical customer service. Enterprise-level customer service experience is a plus
  • 3+ years of technical experience and very strong skills in technical troubleshooting and maintenance, preferably with experience in computer networking or database administration or a degree in a technical field
  • Excellent problem-solving and people skills, a strong drive to achieve personal and professional goals, and a desire to stay busy at work

Benefits:

  • Competitive PTO
  • 100% paid employee health benefit options
  • Parental leave
  • Cell Phone reimbursement
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