Insurance Operations Specialist

Responsibilities

• Develop and enhance processes for loss fund management, including workflow documentation and process improvement initiatives.
• Onboard and support vendors on our internal payment portal to ensure a seamless claims payment experience.
• Accurately process and disburse claims payments from the loss fund for all approved claims.
• Prepare and submit detailed claims payment reports to carrier partners, meeting all required formats and deadlines.
• Reconcile large datasets for payments and claims, proactively identifying and resolving any discrepancies.
• Monitor loss fund balances, request additional carrier funding as needed, and maintain thorough documentation of all transactions.
• Collaborate with the claims team to ensure payment accuracy and process efficiency.
• Participate in special projects to optimize operational processes and support business growth.
• Assist with ad-hoc projects, reporting requests, financial audits, and system testing as required.

Skills and Qualifications

• 3+ years of experience in insurance claims operations, finance, or accounting roles, ideally within a high-growth, dynamic environment.
• Systems experience with Netsuite or Coupa ideal
• Advanced Excel and data management skills, with experience handling large datasets.
• Experience with vendor onboarding and payment portals is a plus.
• Strong analytical skills, with the ability to troubleshoot, analyze data, identify discrepancies, and solve problems independently.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a high degree of accuracy.
• Customer service-oriented mindset.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $79,000/year in our lowest geographic market up to $110,00/year in our highest geographic market. Consistent with applicable laws, an employee’s pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement