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As a Claims Adjuster at Sure, you will use your knowledge of commercial property and casualty claims to investigate, evaluate, reserve, and resolve claims effectively. You will administer and resolve assigned claims promptly, adhering to jurisdictional requirements, policy coverages, and company guidelines as well as ensure superior customer service to both internal and external business partners.
For this role, you must be currently licensed in all 50 states and hold active licenses in CA and NY.

What you’ll be doing:

    • Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution
    • Ensure timely disposition of all claims in accordance with regulatory and statutory requirements
    • Within granted authority, establish appropriate loss and expense reserves with documented rationale
    • Maintain and adjust reserves over the life of the claim to reflect changes in exposure
    • Notify appropriate claims management when exposure exceeds authority
    • Negotiate claims resolution within granted authority
    • Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome
    • Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims
    • Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
    • Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory
    • Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines
    • Communicate effectively with customers on claims and account issues
    • Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims
    • Apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work

What we’re looking for:

    • Bachelor’s degree or four or more years of equivalent work experience in an insurance related industry required
    • Licensed in all 50 states including active CA and NY Licenses with claims handling experience required
    • At least 3 to 5 years of property and casualty (home, renters, auto, etc.) liability claims management experience required; commercial lines experience strongly preferred
    • Familiarity with coverage, negligence principles, investigation and negotiation techniques
    • Strong organizational skills and detail orientation
    • Ability to work independently, handle multiple tasks simultaneously and exercise good judgement
    • Excellent verbal and written communication skills
    • Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint
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