Implementation Manager, Zero Trust 

Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As an Implementation Manager for Zero Trust Services/SASE, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are a security expert and have experience with ZTNA, Data Loss Prevention, Email security, CASB, SASE.


This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%.



  • Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
  • Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
  • Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.
  • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
  • Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.


Experience might include a combination of the skills below:

  • 5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
  • Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
  • Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security
  • Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO. Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS
  • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • The work will be performed in English. Fluency in Spanish or Portuguese would be a strong advantage


Demonstrated technical experience (hands-on-keyboard) with:

  • Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies
  • Software distribution & deployment in Microsoft, Mac and Linux environments
  • Detailed working knowledge of web based security, network segmentation, security proxies,  Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc
  • Windows & Linux Server system administration
  • Windows, MacOS and Linux client endpoints troubleshooting
  • Experience debugging Network connectivity issues using Network Troubleshooting Tools


Preferred but not mandatory:

  • Software distribution via Mobile Device Management platforms
  • Experience with Microsoft Active Directory, GPO, AzureAD and Intune
  • Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST will be a huge plus
  • Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2
  • Security skills and certifications such as CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE or MCSE will be a huge plus
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