This role will report to the Director, Implementation Services and has the opportunity to be based in any of our U.S offices. We’re looking for someone to join us immediately.

What you’ll do:

  • Transform new customers into Procore experts and evangelists by conducting consultative in-person and online training, providing support, roll-out planning, and relationship management
  • Collaborate with key contacts, technical leadership, and our Customer Success department to execute on professional services and onboarding strategies for strategic specialty contractor accounts
  • Create and manage custom implementation project plans to ensure the timely delivery of services and deliverables
  • Build trusting and meaningful relationships with product champions and key points of contact within each account by staying current on their needs, industry trends, market activities, and competitive intel
  • Deliver a high level of service and support through diligent and proactive communication
  • Provide fellow team members with mentoringship and support, enhancing best practices and skills
  • Collaborate cross departmentally, connecting customers with Product Managers, Account Executives, and Customer Success Managers to further customer success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and implementation best practices

What we’re looking for:

  • Bachelor’s degree is preferred or equivalent work experience
  • 5+ years experience managing implementations, including onboarding, training, and new client relationships focused on Enterprise clients
  • Demonstrated successful software client services with proven experience onboarding and training seven figure clients
  • Strong empathy for customers AND passion for project management and organization
  • Deep understanding of value drivers and establishing standard operating procedures
  • Rich history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar
  • Experience relating to Top ENR construction and/or financial SaaS industry is preferred
  • Ability to quickly understand Procore’s technology and the industries we serve
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