The Role
- The Implementation Associate will be responsible for a range of responsibilities, including (but not limited to):
- Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customer’s needs and objectives
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify’s platform, especially based on feedback from customers
- Engage with customers, including facilitating customer meetings, conducting trainings and workshops to support change management
- Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
- Contributing to development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
- Establish and develop strong, credible relationships with current and potential future customers and expanding our support for those customers
- Work directly with CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences
- Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders
- Project lead roles, staffing on higher visibility and higher complexity projects, increased contribution to internal initiatives and training including internal projects.
- Lead engagements (internally and externally) for straightforward and low to medium priority customers
- Coach new team members on configuration processes and best practices and delegate more administrative and basic activities to the more junior associates, using these as coaching opportunities.
- Be the lead liaison to product, platform and CIS on some of the product feature workstreams
What we are looking for
- We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Implementation Associate will have:
- We are always looking for new team members who will contribute to our culture and have a strong passion for impact.
- Passion for Clarify’s mission and making a difference in healthcare
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
- Undergraduate degree from a top-tier college/university
- 2+ years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)
- 2+ years of healthcare provider, payer, and/or life sciences experience (strongly preferred)
- Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and Powerpoint skills critical; SQL skills also mandatory)
- Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
- High attention to detail and ability to produce high quality outputs
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
- Ability to build strong relationships and foster teamwork with customer and internal team members
- Ability to work collaboratively in an interdisciplinary team environment
- Ability to communicate complex ideas effectively, both verbally and in writing
What we offer you
- Competitive compensation ($85k-105k base + bonus + equity)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly wellness stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
$85,000 – $105,000 a year
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