Implementation Analyst (FieldRoutes)

When you join our team, you’ll be joining one of the fastest growing companies in the US with an award-winning culture that’s been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.

What you’ll do:

• Conduct in-depth software training for small to mid-range businesses via webinar to update live customers on product features and enhancements
• Consult live customers on best practices for their business and create processes to put those best practices to use
• Conduct warm handoff calls with newly signed customers and welcome them to the implementation process
• Be subject matter experts for FieldRoutes modules (Sentricon, Trend Reporting, SalesRoutes) and act as a resource for live clients on those modules
• Regularly survey recently live customers to get feedback for the implementation team
• Maintain weekly check-ins with customers in the implementation process

What you’ll bring: 

• Bachelor’s degree required or equivalent combination of work experience and education
• At least 1+ years of customer service experience.
• Onboarding or implementation experience a plus.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to multi-task, prioritize, and manage time effectively
• Self-driven, results-oriented with a positive outlook and a focus on quality
• Ability to work in a fast-paced environment
• Quick learner and willing to be flexible
• Experience with FieldRoutes is a plus
• Where you’ll work:
• We’re 100% remote with HQ located in McKinney, TX.
• he expected salary range for this role is between $38,000 – $55,000. A