HR Support Services Consultant

The position is accountable for the provision of accurate and timely human resource management best-practice guidance and expertise on complex HR compliance inquiries. This role may also manage a client base or manage customer inquiries via a central point of contact (phone, case, or chat system).   This role is responsible for meeting established key performance indicator metrics as defined by management and for contributing to high Client Satisfaction Scores and surveys.

Essential Duties/Responsibilities:

• Provides customer service through phone, email, or chat delivering on-demand, timely, and valuable resolution and follow up to customers with questions on moderate to complex moderate HR compliance subjects

• Leverage TriNet’s approved templates, resources, and product suite, in accordance with company guidelines, standards, and processes to ensure high-quality, consistent HR consultations and compliance.

• Utilize best practice guidance and options in multiple areas of HR compliance: employee relations, employer relations, Handbook/policies, PTO/Sick, PFL, EPLI, background checks, FLSA, LOA, etc.

• Assists in resolution of HR related operational concerns, provides relevant information, and makes recommendations for best practice guidance

• Effectively transition and/or coordinate resolution of customer inquiries outside of scope with appropriate teams

• Utilize a Client Relationship Management system to document, manage, and resolve open cases, while keeping customers regularly informed of status and anticipated resolution timing

• Partner with leaders to participate on collaborative projects to develop and enhance team resources and value-add products

• Partner with leaders to notify of identified issues to customers, operations, data, etc.

• Performs other duties as assigned

• Complies with all policies and standards

Education:

• Bachelor’s Degree or equivalent experience – Required

Experience:

• Typically, 5+ years Human Resources Generalist experience or related experience – Required

Skills and Abilities and Proficiency:

• Ability to effectively meet customer needs, taking responsibility for customer satisfaction

• Ability to quickly build rapport and adapt to customer communication style to effectively communicate for resolution.

• Excellent Written Communication skills with the ability to document customer interactions and to communicate complex HR issues in writing

• Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)

• Strong analytical, critical thinking, and problem-solving skills

• Ability to absorb new information quickly while working in a dynamic, growth-oriented environment

• Excellent interpersonal and verbal communication skills with the ability to collaborate with clients and across departments

•  Solid knowledge and understanding of both state and federal employment laws

• Proficient in Microsoft Office Suite

• Ability to advise on HR compliance in all 50 states and Puerto Rico”

•  A demonstrated commitment to high professional ethical standards and a diverse workplace

Licenses and Certifications:

•  PHR or SHRM-CP – Required

•  SPHR or SHRM-SCP – Preferred

Travel Requirements 
Minimal

Work Environment

Work in clean, pleasant, and comfortable office setting. Position may be considered remote and require reliable and consistent internet service. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $55,100 to $112,500