Hospice Clinical Assistant

• We put patients first – We put patients first because their well-being is our priority.
• We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
• We impact with urgency – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.
• We lead with integrity – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
• We hold customer confidentiality – We put discretion & confidentiality at the heart of every relationship.

You’re excited about this opportunity because…

• You will conduct proactive outreach to hospice providers to address high-cost or inappropriate medication use before claims are submitted, using tools like HospiSurveillance.
• You will support the Clinical Team by managing multiple duties and queues, including
  • Investigating medication claims and eligibility issues.
  • Updating and reconciling medication lists from multiple sources (Backline, fax, phone).
  • Reviewing profiles with low activity and coordinating follow-up (e.g., ISD letter reviews).
  • Researching prior authorizations and integration data.
• You will assist the E-prescribing Team in resolving technology issues by:
  • Troubleshooting issues via phone and software tools (Rcopia, iPrescribe, DrFirst, HD).
  • Creating, modifying, and deactivating user profiles for hospice staff.
  • Documenting troubleshooting steps for team reference and continuity.
• You will contribute to quality improvement initiatives by:
  • Assisting with data gathering for DUE and Quarterly Business Review presentations.
  • Maintaining and updating internal resources such as SharePoint.

We’re excited about you because…

• You hold a current CPhT license.
• You have 2+ years of experience in pharmacy, PBM, or a related healthcare environment.
• You’re proficient in Microsoft Office and can learn new tools quickly.
• You communicate clearly and compassionately, especially with clinical teams.
• You are detail-oriented and adaptable in a fast-paced, team-driven environment.
• You are passionate about improving care delivery for patients in hospice and palliative settings.

The compensation range for this position is $19-$22/hour.