Head of Revenue Operations

The Revenue Strategy & Operations team at Veho is responsible for the strategy and operations of our Commercial organization (Sales, Account Management, Partnerships, and Marketing). We are looking for a Head of Revenue Strategy & Operations to lead the team (currently a team of 3). As a player-coach, you will support the Chief Commercial Officer to run the day-to-day operations of the Commercial organization, push the strategic thinking of our go-to-market motion, and provide technical guidance to your team.

Your role will be critical to ensure the productivity of the Commercial organization and inform the strategic vision of the company. You will also channel the voice of the customers to cross-functional partners such as Product and Finance.

This role will report directly to the CFO and work closely with the Chief Commercial Officer and will need to reside in Austin, Denver, Chicago, or New York.

Responsibilities 

Lead the team to drive day-to-day operations of the Commercial organization (Sales, Account Management, Partnerships and Marketing)

• Organize the Commercial team reporting cadence for the Chief Commercial Officer
• Optimize workflows across the Commercial organization
• Lead deal and customer status review
• Assign territories and quotas, and continue to optimize the assignment
• Define and track KPI and rep performances
• Define and track the sales incentives and compensation plans; maintain scorecards to support performance management requirements
• Ensure forecast and data integrity and accuracy in all pipeline, sales bookings, revenue, and expansion systems;
• Provide training, procedural compliance, and policy enforcement across the operation
• Implement marketing and sales technology tools and automation to enhance analytics, efficiency, accuracy, and team productivity

Provide data-driven insights to inform the company strategy

• Develop and execute a comprehensive revenue growth strategy aligned with Veho’s strategic objectives inclusive of market analysis, competitive positioning, and customer segmentation
• Gather and analyze account/ICP intelligence (in collaboration with Competitive Intelligence)
• Identify and navigate revenue and market-oriented risks that could impact revenue generation and growth by developing strategies to minimize risks associated with market changes, customer churn, and economic conditions; create real-time feedback loops on significant trends and market movements
• analyze market trends, competitor pricing, customer preferences, and willingness to pay to inform pricing decisions (in collaboration with Finance)
• Enforce pricing compliance across the organization for different customer segments

What You Bring:

• Bachelor’s degree, preferably in Business
• Minimum of 10 years of experience in Revenue Operations, ideally split between public companies and leadership role in venture-backed high-growth companies
• Minimum of 4 years of experience in the transportation/logistics sector, ideally in the parcel delivery space
• Minimum of 4 years of experience managing a team
• Strong communication skills to influence senior leadership on company strategy
• Strong understanding of revenue operations best practices with the ability to build scalable processes in an early stage, evolving company
• Experience in change management and leading transformation projects; mindset of continuous improvement; comfortable with making hard decisions
• Well-organized, detailed-oriented, and can prioritize and meet tight deadlines in a dynamic environment
• Previous demonstration of using data-driven problem-solving skills to solve challenges and implement solutions
• Team player, with strong communication and interpersonal skills; knows how to empower and grow the team
• High emotional intelligence, ability to build and sustain relationships at multiple levels within and outside of finance
• Passionate and persistent about operational excellence
• Must reside in Austin, Denver, Chicago, or New York