We’re seeking a Head of Design to help us build a simpler, more customer-centric home buying and selling experience.  This role will be leading a team of 4 designers to start with future expectations of hiring and structuring a high-performing design org. Reporting directly to our VP, Product, this role will be responsible for developing and evangelizing a vision and roadmap for design & user experience strategy at Homeward to turn the complex process into a simple, digital led experience.

This role is not eligible to be performed from Colorado. This position is not eligible for visa sponsorship.

In this role, you will:

  • Contribute to our overarching product vision, strategy, and roadmap by partnering closely with product management & engineering leadership.
  • Identify the design capabilities needed to accomplish our organizational goals and lead a small, high-performing team to execute them.
  • Roll up your sleeves and be hands-on as a player-coach to move quickly to deliver business results whether that’s with user interviews, survey development, workflow analysis, or mocking up features – you’re comfortable doing it all.
  • Work closely with our product management, engineering, analyst, and operation teams to intimately understand the business & design the right user experiences to accomplish business goals
  • Assess the tradeoffs between various approaches to delivering solutions and be able to clearly communicate the rationale behind that decision.
  • Lead the development of our emerging design system to ensure a consistent user experience across our various applications.
  • Seek feedback and coordinated launch efforts with every segment of the organization from Operations to Customer Service to Finance.
  • Analyze what competitors are doing in the space to differentiate and distinguish our experience.

What you’ll bring:

  • 8+ years experience designing and building simple, user-centric systems while optimizing for delivering value as quickly as possible.
  • 3+ years of managing teams in a high-growth organization while still being hands on.
  • Experience delivering within the complex environment of tech-enabled professional services
  • You apply analytic rigor to business problems combined with a deep empathy for users and value outcomes-focused initiatives
  • You’ve designed, launched and iterated on multiple responsive web apps and features, and have a portfolio to share with our team.
  • Demonstrable mockup and prototype skills using industry standard tools such as Figma
  • Expert skills in conducting user interviews, user experience tests, and survey research
  • Expert qualitative and quantitative analysis skills
  • You’re a team player with enthusiasm about helping beyond the bounds of your day-to-day role and a high degree of flexibility and coachability
  • You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.
  • Demonstrated experience leading a small, tight-knit, high-performing Data team and partnering effectively with Product Engineering & the broader organization to drive business results.
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