Head of Client Strategy

Are you looking for a highly motivated team working together to build a category defining product driving massive social impact? The Head of Client Strategy will play a key role in expanding our network of mission-driven brands leading the way in their respective categories as we grow from a team of <10 to >50 this year.

As with any fast-growing, early-stage team, responsibilities are likely to evolve. The Head of Client Strategy can expect to work closely with 3-4 other members of our Client Strategy team, Beam’s Chief of Staff, Beam’s Head of Sales, and Beam’s CEO to:

·       Build and lead Beam’s Client Strategy org

·       Collaborate with Beam’s CEO, Head of Sales, and Chief of Staff in setting net dollar retention targets and strategy

·       Establish foundational process for the growing Client Strategy team

·       Own the optimization of Beam’s existing Client Strategy playbook, especially by vertical

·       Coach Client Strategy Leads in effectively and efficiently responding to partners’ requests and concerns

·       Develop cross-functional channels to QA integrations and report any issues to Beam’s Engineering / Product teams

·       Collaborate with Beam’s CEO & Head of Sales to ensure the expansion of key strategic partnerships

·       Identify new strategies to grow brand partnerships and maximize partner happiness

·       Synthesize partner requests into potential new features, and work closely with our Product team to add requested new features to our product roadmap

·       Work closely with Product & Beam’s CTO to identify opportunities to productize and automate ROI storytelling and visualization

About you

This is a client-facing role for someone who wants to join a company on a path to major scale while creating tremendous social good. The ideal candidate is analytical, tenacious, energetic, driven by impact, and loves a challenge. They excel at written and in-person story-telling, extracting insights from data, and team-building.

Requirements include:

·       6-12 years of experience in Client Strategy / Partner Success experience at a high-growth SaaS company, including at least 2 years of managerial experience

·       Having joined a SaaS org at an early stage (Seed, Series A, Series B) and having scaled within it over 2+ years

·       Having previously owned a revenue-related KPI and having had experience communicating ROI to partners

·       Client Strategy / Partner Success experience at an ecomm enablement company