In general, a typical day involves:

  • Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums.
  • Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
  • Troubleshooting, investigating, and creating detailed bug reports.
  • Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Engineer requires:

  • Mid to high proficiency with WordPress, HTML, and CSS.
  • Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
  • Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
  • A passion for solving challenging problems and proposing elegant solutions.
  • Solid ability to identify and accurately document technical issues.
  • An intense intellectual curiosity and an eagerness to share knowledge with others.
  • Patience, grace, and a sense of humor.
  • Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.

An ideal candidate:

  • Has created three or more WordPress websites.
  • Has experience installing and configuring WordPress plugins and themes.
  • Is adept at troubleshooting technical issues.
  • Has experience creating bug reports.
  • Has experience providing technical support to customers via telephone, tickets, live chat, or forums.
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