The GTM Enablement Manager – Onboarding & Success will be responsible for overseeing, developing, and managing the onboarding and ongoing training program for our Onboarding and Success teams at SQUIRE, across the U.S., Canada, and the UK. These programs will include both virtual instructor-led and live instructor-led training, as well as eLearning, video, coaching guides, and other enablement assets.
This role will work closely with the GTM Enablement team, Revenue Operations, Product Marketing and GTM Leadership to identify areas of opportunity to build out content and training that will enable the team to perform at its best potential and capacity.
The person who will succeed in this role is independent, a problem solver, and a great collaborator. This position is a fit for anyone who loves the challenge of training post-sales teams across a variety of skill levels and pushing everyone to be the best versions of themselves.
REPORTS TO
Director, GTM Enablement
LOCATION
Remote – US
JOB DUTIES AND RESPONSIBILITIES
- Build out and lead onboarding for new hires on the Onboarding and Customer Success teams
- Build and launch role-based playbooks for the Onboarding and Customer Success teams
- Partner with Enablement and GTM leadership to identify continuous learning opportunities for our Onboarding and Customer Success teams and create programs to close those gaps
- Create enablement packages that include multiple learning modes (live, eLearning, reference documentation, reinforcement guides) and use available tools (Highspot) to surface that content in the flow of work
- Leverage data and insights to inform training and curriculum development, as well as to develop the content and materials needed to help our Onboarding and CSM teams be successful in their roles
- Own change management and communications for the post-sale teams, including support for All Hands calls
- Provide additional coaching and feedback as needed for team members at all stages of the customer journey, in partnership with managers and team leads
The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.
REQUIREMENTS AND QUALIFICATIONS
- 3+ years of experience in a Revenue Enablement role, working directly with Sales Engineers, CSMs, or Onboarding/Implementation teams
- Familiarity with building playbook for post-sales teams; developing adoption, expansion, or upsell plays; and/or running experiments on new post-sale motions using data
- Familiarity with Salesloft, Salesforce and Highspot, or other similar tools
- Ability to multi-task and operate under pressure
- Expert communicator who can foster change when needed
- Fast learner with a growth mindset who loves to continue to improve
WHAT WE OFFER
- Base Salary (DOE: $100,000 – $120,000)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
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