Our Growth team uses data, systems thinking and automation to strategically scale revenue. As a Growth Operations Manager on the team, you will own the systems and processes that power marketing campaigns, generate pipeline and directly accelerate revenue growth. If you think outside the box, keep tabs on new tools and martech, love to build, experiment and optimize, believe that AI can be used thoughtfully to augment human workflows  and you are obsessed with ensuring everything you touch is organized, well-documented, automated, trackable and designed for scale, this is the right role for you.

Who You Are:

  • In this cross-functional role, you’ll work with marketing, sales, product, and more to prioritize GTM projects, identify and execute on opportunities to optimize our customer journey, build and improve marketing campaigns, track leading indicators and report on results.
  • You’ll be the point person for all marketing campaign operations and new implementations, supporting customer acquisition, expansion, and retention.
  • You’ll obsess over the operations and efficiency of our customer lifecycle to ensure a delightful experience for buyers, speedy meeting booking, proper follow up by sales, stellar enablement, personalized touchpoints at key milestones and smart expansion/upsell campaigns.
  • You will proactively ensure that everything in our MarTech stack is working as it should be, owning and maintaining the technology foundation that delivers an exceptional experience for our buyers and supports our marketing goals.
  • You’ll proactively partner with our signal partners, bizops and sales ops as you own and innovate on lead scoring, nurtures, and signal-based triggers.
  • You’ll build advanced automated workflows using tools like Sendoso, Clay, ChatGPT, 1st, 2nd, and 3rd party signals and Marketo/Salesforce.
  • You will be obsessed with helping the GTM team make smarter data-driven decisions, consistently tracking, testing, and analyzing funnel data and campaign metrics in Hockeystack, Marketo, SFDC, Tableau, and more to improve and optimize programs.
  • You are comfortable working with large data sets and multiple integrations, and you are skilled at creating dashboards/pulling reports and summarizing findings for stakeholders.
  • You have strong, hands-on technical expertise with marketing tools like Marketo, SFDC, Chili Piper, UserGems, Qualified, Outreach, LeanData, Apollo, Clearbit, ChatGPT, and MadKudu.

Your Experience:

  • 3-5 years of Marketing/GTM Operations experience.
  • Advanced knowledge in Marketo & SFDC.
  • Strong hands-on experience with marketing initiatives including implementing lead ingestion through website form fills, API webhooks and lead gen forms, running enrichment to ensure data quality needed to route leads, implementing webhooks, intent triggers, and lead lifecycle management.
  • Impeccable analytical and conceptual problem-solving skills. Big plus if you have an entrepreneurial hacker’s mentality and are energized by finding novel ways to drive revenue and optimize our funnel.
  • Strong ability to operationalize campaign operations management at scale.
  • Excellent cross-functional stakeholder management and communication skills.
  • Experience working with a high degree of autonomy in a fast-moving startup or a hyper growth environment.
  • Excellent judgment and prioritization skills.
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