Fraud Operations Associate

As a valued member of our team, you will be responsible for reviewing potential fraud cases and being the point of contact and case handler for our users that are being reviewed for fraud. You will contact users (exclusively through email) whose accounts are under review, handle any necessary de-escalation, and review information/documentation that they submit for any inconsistencies. You will oversee the detection of potential fraud attacks and collaborate across lines of business to remediate and contain these events.

Travel for company off-sites is expected at a minimum of 2 times a year.

RESPONSIBILITIES

• Correspond with users via email
• Review user-submitted information & documentation for inconsistencies
• Review user’ information and account activity for abnormalities
• Document and update fraud databases
• Review and decision Transaction Monitoring and Fraud alerts
• Prepare and compile SAR referral narratives and prepare SAR referrals for review
• Regularly report on/escalate situations that require higher-level review
• Actively discuss and provide your thoughts & recommendations, both internally and with our partner, on individual user situations
• Conduct investigations and gather evidence against users and high-risk dispute cases

   

QUALIFICATIONS

• BA/BS degree or equivalent practical work experience
• 3+ years of banking, financial fraud and abuse experience
• 3+ years of experience directly interfacing with internal and external customers
• Strong analytical skills and the ability to work with large quantities of data
• Previous experience with fraud operations
• Proficiency in dealing with a healthy level skepticism when interacting with suspicious or high-risk customers
• Ability to work independently and in a team environment