As a Fraud Investigator, your role is to detect and investigate financial fraud by analyzing various data sources. This requires monitoring complex FinTech end-user verification and identification data, account activity, fraud alerts, and external data sources. To be successful in this role, you must have a good understanding of fraud prevention and be able to work efficiently and independently in a fast-paced environment. You should also be familiar with banking products and various payment methods such as cards, ACH, wires, etc. Having a background in data analytics/SQL would also be beneficial. This hands-on, cross-functional role requires someone who is motivated, adaptable, and eager to learn.

What You’ll Do

  • Investigate fraud alerts generated in our case platform and determine whether or not fraud has occurred. This involves analyzing customer accounts and transactional data to identify potential fraudulent activity.
  • Draft Unusual Activity Reports (UARs) and escalate them to the partner bank if fraud is identified based on the underlying activity being reviewed;
  • Collaborate with cross-functional teams to effectively resolve fraud-related issues.
  • Completing complex work assignments with minimal supervision while ensuring quality and accuracy.
  • Adhere to all designated timeframes and procedures to ensure on-time and accurate completion of work;
  • Willing to cross-train in Chargebacks and KYC reviews to help reduce potential risk and onboarding fraud (e.g., identity theft, account takeover, etc.);

What You’ll Bring

  • A highly motivated and adaptable individual with a strong willingness to learn and excel in a dynamic and challenging work environment.
  • At least 2 years of experience in fraud operations at a financial institution.
  • A Certified Fraud Examiner (CFE) certification would be an added advantage.
  • Strong understanding of fraud trends and patterns.
  • Analytical skills with impeccable attention to detail and accuracy.
  • Excellent communication skills with the ability to interact effectively with others, establish credibility, and demonstrate subject matter expertise.
  • Knowledge of SQL/Python/R or general technical skills would be an added advantage as we work with a lot of developers.
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