We are seeking a diligent and analytical Fraud and Chargebacks Analyst to join our team. The ideal candidate will be responsible for identifying suspicious patterns, analyzing transaction data, and generating insights to improve our fraud prevention and chargeback management processes. This role involves close collaboration with internal and external teams, adherence to compliance regulations, and handling routine tasks under supervision.

What You’ll Do:

    • Identify suspicious patterns and potential fraud cases for further investigation.
    • Monitor transactions for potential fraudulent activity using established tools and techniques.
    • Conduct preliminary investigations into suspected fraud cases and escalate complex cases to senior analysts.
    • Track fraud and chargeback metrics, assisting in the identification of trends and patterns.
    • Escalate complex or high-value cases to senior analysts or management.
    • Handle escalations from internal and external team members that require additional, more in depth investigations and insights
    • Perform routine chargeback representments, preparing documentation and evidence for disputes.
    • Handle routine cases and tasks under the supervision of senior analysts or managers.
    • Work closely with customer support to resolve fraud-related inquiries and chargeback issues.
    • Suggest improvements to enhance the efficiency and accuracy of fraud prevention and chargeback management.
    • Follow established protocols and procedures for fraud detection and chargeback management.
    • Ensure compliance with relevant regulations and company policies.

What You’ll Bring:

    • Minimum 1-2 years in an analyst role within ecommerce, payments, or fraud industries.
    • Strong analytical skills with the ability to identify trends and patterns in transaction data.
    • Experience with Excel/Google Sheets and SQL, with a preference for beginner to intermediate SQL proficiency.
    • Experience with fraud detection tools and techniques.
    • Excellent communication skills, both written and verbal, to present findings and collaborate with teams.
    • Ability to handle routine tasks and follow established procedures diligently.
    • Strong organizational skills and attention to detail.
    • Familiarity with relevant regulations and compliance requirements in fraud management.
    • Ability to work collaboratively with internal and external teams.

What We Offer:

    • Flexible PTO
    • Equity
    • Medical, dental, & vision insurance
    • Life insurance and disability benefits
    • 401k, HSA, pre-tax savings programs
    • WFH monthly stipend
    • $500/$1000 home office setup grant
    • $100/mo in Gametime credits
    • Diverse family-forming benefits through Carrot Fertility
    • Wellness programs
    • Tenure recognition
    • … and more!
$50,000 – $65,000 a year
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