Follow-Up Associate I

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Follow-Up Associate I, you will help collecting and posting payments for patient accounts. Every day you will, identify, resolve, and analyze all outstanding issues preventing claim resolution. To thrive in this role you must, be detailed oriented and have a good understanding of customer service.

Here is what you will experience working as a Follow-Up Associate I:

• Investigate and resolve claim denials with the aim of reducing future denials by identifying, analyzing, and resolving outstanding issues preventing claim resolution.
• Collaborate with insurance companies to understand denial reasons through corrected claim submissions, denial disputes, and appeal submissions.
• Maintain key performance indicators as defined by management, ensuring adherence to performance standards.
• Recommend accounts for write-off to appropriate categories if the provider fails to meet payer guidelines, such as timely charge capture.
• Perform additional duties as assigned to support the overall objectives of the department.

Required Skills:

• High School Diploma or equivalent (preferred)

For this US-based position, the base pay range is $15.00 – $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.