Express Claims Associate

Express Claims Associates have an important and unique role in helping Clearcover customers during one of the moments that matters most: Filing an insurance claim. Express Associates are empathetic and patient by upholding Clearcover’s value of “Know the Customer, Work for the Customer.”  Their confidence and resilient mindset drives a strong partnership to keep customers accountable. Clearcover Express Associates remain calm under pressure, have an inquisitive nature, and are passionate about creating lifelongcustomer relationships. Going above and beyond for a customer is our standard mode of operation, which has empowered Clearcover to drive customer satisfaction that far exceeds the P&C insurance industry standard.

What will you do?

• Guide our customers from the First Notice of Loss through the resolution of their claim
• Confirm coverage and monitor repairs of low-complexity claims
• Maintain a general understanding of claims resolution procedures and timeframes
• Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
• Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, and phone
• Contribute to process and product information in the team’s Knowledge Base
• Identify and assess customers’ needs through relatively unstructured interaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Keep records of customer interactions and file documents
• Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)
• Keep records of customer interactions and file documents

What do you need? 

• 1+ years of experience with introductory claims handling
• FNOL (first notice of loss) intake a plus
• P&C insurance or adjuster license a plus
• Demonstrated customer support/success experience or experience as a client service representative and track record of providing excellent customer care
• Demonstrated ability to remain friendly under pressure and resilient to negativity
• Demonstrated ability to balance the needs of the customer with the needs of the business
• Excellent writing and grammar skills
• Strong active listening skills; able to communicate clearly through phone conversations
• Capable of writing with impact through email, text, chat, or social media
• Familiarity with CRM & support systems and practices
• Customer orientation and ability to adapt/respond to different types of individuals
• Ability to multitask, prioritize, and manage time effectively
• A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er

But wait, there’s more: 

As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families:

• Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
• Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.
• Pre-tax benefits, disability, and life insurance.
• 401(k). We contribute 3%, even if you contribute nothing.

We’ve also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to:

• Generous vacation and parental leave.
• Employee resource groups and mental health workshops.
• Top of the line hardware and meeting free “Focus Fridays”.