In today’s digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
Responsibilities:
- Lead end-to-end investigations of urgent safety incidents, including intake, triage, data analysis, documentation, and resolution.
- Distill findings into clear, actionable reports for internal stakeholders including Legal, Litigation, Communications, and Match Group’s Central Safety team.
- Draft high-quality, user-facing communications related to sensitive or escalated cases.
- Ensure investigation documentation is maintained and aligned with privacy and compliance standards.
- Facilitate coordination between internal teams and external entities, including PR, Legal, and regulatory bodies.
- Maintain performance and quality metrics (e.g., time to resolution, QA scores, communication effectiveness).
- Collaborate with T&S Operations teams to identify process gaps and drive improvements in safety workflows.
What We’re Looking For:
- 2+ years of experience supporting legal or regulatory investigations, crisis response, or related Trust & Safety work.
- 1–2 years working in Trust & Safety or risk operations at a technology or consumer platform company (preferred).
- Deep understanding of privacy and data sensitivity, particularly in relation to user safety.
- Strong analytical skills with the ability to interpret complex datasets and derive key insights.
- Excellent verbal and written communication skills, including the ability to write user-facing messages with empathy and clarity.
- Highly organized, with demonstrated ability to manage time-sensitive cases and competing priorities.
- Familiarity with moderation systems (manual and automated) and experience using investigative tools or case management platforms.
Salary Range
$75,000.00 – $90,000.00 per year salary
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