Enterprise Project Associate

The Enterprise Project Associate must demonstrate a deep technical understanding of our cloud-based, clinical platform and become familiar with EHR configuration and integrations set-up to play a critical role in the onboarding experience for our Enterprise customers. The right candidate will have a desire to problem solve, enjoys working with customers in a consultative manner, has a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position.

Key Responsibilities:

• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation project.
• Coordinates and adheres to strict project schedules, and handle multiple assignments.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.
• Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
• Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
• Document progress and updates in Salesforce and Asana; communicate whether your activities are on track/off track with the relevant stakeholders.
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
• Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
• Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption.
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Professional Qualifications:

• 2+ years relevant professional experience in professional services or implementation
• Previous software development experience in one or more of the following areas:
  • Electronic Health Records
  • User credentialing processes
  • Integration and configuration processes
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary Range: $55,000- $62,000