Enterprise Implementation Project Manager

Success in this position will look like best-in-class project management through strategic stakeholder alignment, customized solutions, and seamless customer experience.

This role will include:

• Leading enterprise-level customers  through a prescriptive and thorough implementation process and clear documentation, and by coordinating efforts and resources across multiple teams and with the customer to ensure project progress and stakeholder alignment
• Driving process change and improvement in customer organizations by educating cross-functional champions on Kojo methodology and general procurement best practices
• Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
• Establishing strategic relationships with multiple points of contact within each organization, and conveying Kojo’s value in a meaningful way to all key personas and users
• Checking in regularly with customers to ensure the project is progressing and they are actively using our products, striving for optimal usage patterns
• Ensuring customer projects remain on track and not at risk through proactive communication, successful removal of barriers, and continuous progression towards project goals
• Contributing to and maintaining Kojo’s Enterprise Implementation methodology
• Synthesizing customer needs and sharing themes with the Kojo Product team in a way that maintains the customer’s perspective while also understanding the broader Kojo product roadmap

   

About You

An aggressively organized implementation manager with a passion for driving successful customer outcomes will thrive in this role! If this is you, apply with us!

What you’ve accomplished:

• 4+ years in a project management role in a customer-facing capacity, managing enterprise-level accounts
• Track record of success as a successful collaborator who has worked on cross-functional projects and teams
• Ability to prioritize solving customer problems while managing multiple projects simultaneously
• Strong written and verbal communication skills in front of a variety of technical and non-technical audiences; construction industry knowledge a plus  
• Experience traveling to customers to conduct technical trainings
• Autonomous ability to manage travel and logistics
• Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention
• Ability to both be aware of an evolving product and influential in proposing updates to onboarding practices to support adoption of newest releases

   

What you care about:

• Customer Obsession: You understand that what might be small things to us make a huge difference for them
• Passion: You care intensely about Kojo’s success
• Impact: You are both fast-paced and detail oriented
• Innovation: You seek to understand the truth behind problems and find solutions to them

   

This role is entirely remote for US-based candidates and requires nationwide travel approximately once a month.

The base salary for this position is between $95,000-$125,000, commensurate with experience.