We are seeking a highly skilled and experienced Employee Relations Manager specializing in end-to-end ER Case Management, compliance, and policy writing to join our team. As the ER Manager, you will be responsible for managing all aspects of employee relations within our organization, ensuring that our employees are engaged, motivated, and supported throughout their employment journey through the development of policies as well as consistent application of policies in disposition of employee cases.


Reporting to our Sr. Director of People Business Partners, you will assess, develop, manage, and support:

  • Employee Relations Strategy: Develop and implement an effective employee relations strategy to foster a positive and productive work environment. This includes promoting open communication channels and ensuring fair and consistent treatment of all employees.
  • Investigations and Terminations: Own end-to-end intake, management, resolution, and reporting of investigations, terminations, and conflict resolutions, including providing summaries and metrics report outs.
  • Employee Engagement: Design and implement initiatives to enhance employee engagement and satisfaction. This may include conducting employee surveys, implementing recognition programs, and organizing team-building activities.
  • Conflict Resolution: Serve as a point of contact for employees regarding workplace issues, conflicts, and grievances. Provide guidance and support to managers and employees to resolve conflicts in a fair and timely manner.
  • Performance Management: Collaborate with managers to develop and implement performance issues management processes, investigations, and coaching. Provide guidance on addressing performance issues and facilitating performance improvement plans.
  • Policy Audit: Curate and assess our current policy inventory to determine what is in place and what needs to be revised and created.
  • Policy Development: Develop, update, and communicate HR policies and procedures to ensure compliance with employment laws and regulations. Ensure policies are fair, consistent, and aligned with the organization’s values.
  • Employee Communication: Coordinate and facilitate effective communication channels between management and employees. This includes disseminating important information or policy changes through various communication channels.
  • Employee Well-being: Promote employee well-being by implementing policies that support work-life balance, mental health, and overall employee wellness.

Requirements for the Role:

  • 5+ years of experience in HR/People, ideally in an Employee Relations capacity
  • 4 years of Legal writing experience specifically used in the development of company policies
  • Experience using various Case Management Systems including Workday and/or Employee Relations Ticketing Systems
  • Proven experience in conducting HR investigations
  • Strong mediation and conflict resolution skills
  • Ability to maintain sensitive and confidential information on HR matters
  • Proficient in Google Suite and Microsoft Office, specifically Excel and Powerpoint


Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $90,675 to $125,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

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