Email Operations Specialist

Here are some of the things that you’ll do:

• Assist with email requests from various cross-functional teams to ensure timely turnaround and consistent messaging across the organization.
• Design and implement email templates and campaign workflows to ensure smooth and effective campaign execution.
• Lead the QA process for all email communications, ensuring flawless execution and delivery.
• Own and maintain the email calendar, ensuring all campaigns are planned, scheduled, and executed in a timely manner.
• Keep a close eye on day-to-day email marketing metrics, generate reports, and provide actionable insights to improve future campaigns.
• Collaborate closely with the Lifecycle Marketing team to optimize customer journeys and drive engagement.
• Keep up with the latest email marketing trends, tools, and technologies, and propose creative ideas to drive engagement.

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

• Proven experience (2+ years) in email marketing or lifecycle marketing, preferably in a similar role.
• Proficiency in email marketing platforms (such as Customer.io, HubSpot, Marketo, etc.).
• Strong understanding of email marketing best practices, deliverability, and segmentation strategies.
• Excellent analytical skills with experience using tools like Looker, Hex, Metabase, or similar. The ability to read SQL is a plus; the ability to write your own SQL is a strong plus.
• Hands-on familiarity with HTML/CSS.
• SaaS startup experience: You’ve worked at a B2B startup, preferably a SaaS company, and ideally have been there as they built out an email program.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $114,200 – 134,300
• US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $102,800 – 120,900
• Canadian employees (any location): CAD 103,900 – 122,200