Elation Billing Specialist

Elation is a fast-growing organization that believes in its people to enable our business to scale and grow. We are looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success during the customer’s onboarding and growth lifecycles.

We are seeking a mission-driven Elation Billing Specialist who will learn a deep understanding of our cloud-based, clinical and billing platforms and services and have excellent relationship management skills. You’ll work directly with primary care practices, helping them onboard to our products and ensuring a seamless transition with their data from previous EMRs.  This individual will collaborate closely with a variety of roles within the Small Group Onboarding space, assisting in the tasks that are required to efficiently bring a customer onto the Elation platform. The right candidate will have a desire to problem solve, lead effective customer interactions, have great attention- to- detail across multiple projects, and a great attitude. This is a remote-based position.

Key Responsibilities

• Contribute to simultaneous onboarding projects, balancing priorities of driving business results, customer satisfaction, and technical quality. This includes collaborating with multiple internal teams such as Onboarding, Support, Customer Success Managers, Sales, and Product Development to create a streamlined and cohesive approach that allows customers to successfully onboard in a timely manner.
• Creation and management of onboarding project plans and timelines .
• Perform the complete technical setup for practices to enable a successful go live, including system configuration, integrations, and accessing secure areas via VPN and Elation Administration Tools.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities to collaborate with internal teams for recommended process efficiencies, operational improvements, and trade-offs to maximize customer value.
• Collaborate with internal teams to gather customer feedback including in Product Development and the broader Onboarding team .
• Develop and maintain positive business relationships with the Sales and Customer success organizations to facilitate sales growth and to ensure smooth transitions and customer experiences.
• Collaborate with the broader Onboarding team on executing billing-related tasks  on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.
• Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.
• As appropriate, support additional Onboarding tasks related to the implementation workflows for our customers and assist other team members in those activities.  These tasks may include (but are not limited to) setting up labs, eFax, ePrescribing, and other integrations requested by our customers.

Professional Qualifications

• Bachelor’s degree or equivalent experience
• 2-3 years of experience in a customer-facing success role
• Project management experience
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with our customers and serve as an advisor of their onboarding experience
• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
• Strong verbal, written and oral communication skills that display professionalism and build strong relationships with our customers
• Process-oriented mindset with a high level of attention to detail
• Experience in medical billing and SaaS is required
• Must be proficient in using Google Suite and project management platforms, including Salesforce

Salary: $60,000 – $66,000/yr USD