Ecosystem Solutions Software Engineer

You must have a customer service focus and a passion for XR.  An effective Ecosystem Solutions Software Engineer embodies a drive to provide developers with the resources and support they need to build successful solutions

Responsibilities:

• Provide 1:1 direct technical assistance to developers building software for Magic Leap through email, forum posts, video calls, and on-site support visits.
• Replicate developer issues, create prototypes, and sample projects to expedite the development of partner projects.
• Work with engineering resources to create advanced knowledge of Magic Leap’s current and future technology with a clear understanding of how they enable developers.
• Help to technically vet partners, and technology integration prospects from the ISV and Enterprise Sales teams.
• Document discovered solutions into the company knowledge base to foster a culture of leveling-up the developer community
• Relentlessly advocate for developers’ needs internally to improve our overall platform technology, acting as the voice of the external developer.
• Work hand-in-hand with key stakeholders and Unity team developing the SDK, Unity 3D and associated tools.
• Write elegant, maintainable, reusable code, leveraging test driven principles to develop high quality applications
• Build a deep knowledge of the company’s technology/products/services so as to articulate how they enable developers.
• Identify gaps and opportunities for improving our developer resources, and working with third-party software solutions to ensure compatibility with the Magic Leap platform.
• Flexibility to work outside your job scope, work as a team and support each other.
• Understand the Magic Leap software development platform, including being able to reproduce platform issues and help solve them together with internal support teams.
• The inclination to improve one’s skill set through training, personal development, and self-learning

Qualifications:

• Driven to help developers build the best software they can.
• Immutable desire to answer developer questions, and provide the most up-to-date accurate information possible.
• 3-5+ years of app development experience using real-time 3D game engines (ideally Unity and/or UE4) with 1-2+ years doing immersive (AR / VR / MR) development.
• Experience writing C / C++ native apps a strong bonus
• An understanding or knowledge of key technical concepts unique to XR
• Excellent problem solving/debugging skills to track down the cause of problems and quickly finding and clearly documenting solutions for public distribution.
• Patient, with strong interpersonal skills working with a range of developer experience levels; the ability to develop strong rapport, and credibility both externally with developer partners and internally across the organization.
• Demonstrated ability to collaborate with cross-functional teams across Hardware, Software, Product, Legal, Business Development.
• Excellent proactive communication skills both written and verbal
• Able to communicate complex technical issues via email and in-person to small groups of engineers, technical artists/designers, and stakeholders
• WebXR experience is a plus
• Experience in working with JIRA Project Tracking is a plus
• Highly collaborative and able to influence. Should embrace, support and practice a collaborative style which goes beyond team and relationship building. Will achieve results with and through others.
• Ability to travel up to 45%

• Bachelor’s degree is preferred or equivalent work-experience in related field (technology, interactive entertainment, VR/AR, enterprise application development)

Additional Information