The Ecommerce Operations Manager will be responsible for driving successful fulfillment for all customer orders for Karl’s Bait & Tackle, our innovative ecommerce platform. This position will have responsibility to manage the end-to-end fulfillment of our ecommerce operations, guide our 3rd party logistics providers (3PLs), optimize our shipping and logistics strategy, and ensure that our customers have a stellar shopping experience.

What you will do:

  • Overall management of ecommerce order fulfillment.
    • Work directly with our 3PLs to ensure on time and accurate fulfillment of orders.
    • Manage inventory to ensure accurate order processing.
    • Partner with the Ecommerce team to operationalize any new initiatives and to accurately forecast peak periods and growth in orders.
  • Inbound ecom inventory management:
    • Manage and track all inbound ecommerce shipments to ensure on timely and accurate receipt of merchandise.
  • Lead the relationship with 3PLs, and act as a liaison between the ecommerce team and the warehouses/logistics partners.
    • Monitor operations, quickly identify operational issues, and recommend solutions.
    • Implement, measure, and track 3PL KPIs.
  • Coordinate with customer service and other cross-functional teams to mitigate issues and improve overall customer satisfaction.
  • Manage accurate tracking of fulfillment and shipping costs.
  • Maintain a thorough knowledge of internal and external ecommerce systems and SOPs.
  • Continually seek to improve the ecommerce operations and recommend new initiatives.
  • Provide key support into ecommerce optimization.
  • Support other responsibilities of the operations team where needed.

What experience you need:

  • Bachelor’s degree required (analytical field preferred)
  • Strong analytical capabilities and Excel skills (able to use pivot tables, index-match, and other tools effectively)
  • 5 years of experience managing ecommerce operations
  • Experience planning and organizing in an efficient, productive manner
  • Experience working with 3PLs, high-growth companies preferred, but not required

What will make you successful:

  • High attention to detail and the capacity to not let important details slip through the cracks or derail a project.
  • Excellent communication skills
  • Foresight to anticipate issues, identify risks, and create solutions around them
  • Ability to prioritize various projects and tasks efficiently in order to make decisions quickly and independently
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