E-Billing Associate

Ontra is seeking an E-Billing Associate reporting to our Team Lead, Billing Operations on our Finance & Accounting team.

The role is a great opportunity for someone who wants to become an essential member of Ontra’s Finance & Accounting team. This person will be responsible for managing all aspects of billing and collections for Ontra’s e-billing clients, and work to ensure successful invoice submission and payment of all e-bill accounts.

If you have experience generating and editing ledes files and are looking to pivot into legal tech, we’d love to get to know you!

What you’ll do

• Own end-to-end onboarding for all new e-bill clients
• Submit all e-bill invoices in compliance with clients’ e-billing guidelines, and by the required monthly deadlines
• Source and maintain all necessary information for successful invoice submission for new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals
• Respond to client inquiries for accrual data, matter information, and timekeeper rates
• Resolve all e-bill rejections and reductions in a timely and professional manner
• Partner with Account Managers and other team members to edit, revise, and resubmit invoices as required
• Generate AR aging reports and facilitate collections outreach for customers with past due balances
• Assist with cash application by researching and identifying cash receipts for e-billed invoices
• Monitor client email inbox and internal invoice support channel for incoming inquiries and respond within the established time frames

What you’ll bring

• Experience: At least one year of experience in e-billing at a law firm; comfortable generating and editing ledes files for both domestic and international clients (98B and 98BI file types)
• Software: Familiar with third-party e-billing portals such as CounselLink, SimpleLegal CounselGO, Tymetrix360, Passport, and Serengeti Legal Tracker
• Superior attention to detail: Willing to put in the time and effort to avoid errors and consistently deliver polished work product
• Customer Service: Able to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Communication: Skilled in communicating clearly, both internally and externally, in a variety of formats (written and verbal)
• Time & Project Management: Can juggle multiple priorities while meeting deadlines and complete tasks in a timely manner
• Excel: Comfortable working with Excel to create reports and manipulate data