As ActBlue ramps up for a busy 2024 election season, we are looking for several Donor Support Associates to join our Customer Service department. Donor Support Associates provide support to the small-dollar donors who give on ActBlue. This temporary position is expected to last from July – November 2024.

The Customer Service department is critical to ActBlue’s mission to democratize power in this country through grassroots fundraising. We provide support 7 days a week, 365 days a year to the campaigns and organizations that use our tools to fundraise and the donors that contribute to them via our platform.

 

WHAT YOU WILL DO:

  • Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests
  • Efficiently triage all incoming support requests to the correct team based on email content during scheduled triage shifts
  • Provide proactive support and outreach to our users as needed
  • Review voicemails and return phone calls as needed
  • Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed
  • Meet established quality and productivity standards for the role

 

WHAT YOU BRING:

  • Experiences in customer service. A successful candidate will have demonstrated success in supporting customers on a daily basis both over email and over the phone
  • Strong preference for experience working with Zendesk (or similar email ticket programs such as Salesforce)
  • Attention to detail. You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success
  • Troubleshooting skills. Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need
  • Organization and efficiency over the phone and via email. The person in this role will be responding to a high volume of emails and calls each day and will regularly problem-solve with customers over the phone
  • Excellent communication skills. You’ll be in contact with a variety of people every day — candidates for this position should enjoy constant communication and have a passion for helping people. You have a knack for processing complex information and tailoring your language to support users at all levels of proficiency with our tools
  • Comfort with going solo. While you’ll be working on a team, most of your day-to-day work will be independently driven and managed
  • A goaloriented outlook. As a team, we work hard to consistently meet and exceed our goals. You enjoy both setting goals and meeting them, as well as supporting your team in meeting theirs
  • Passion for our mission. Our online fundraising technology makes it easy for more supporters to participate in the political process and the progressive movement every day. We need team members who are passionate about furthering this work and providing the best service to every campaign, organization, and donor who relies on our platform

 

LOCATION, COMPENSATION, AND WORK SCHEDULE:

LOCATION

This posting is for a full-time, remote, salaried position. ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., Wisconsin and Wyoming.

 

COMPENSATION:

Salary: $31.25 per hour

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