What you’ll do:

    • Drive increased cross-sell, upsell, and renewal revenue, along with strong NPS scores, and customer reference ability
    • Oversee client operations and serve as primary point of contact
    • Partner cross-functionally to organize internal resources to solve client business challenges
    • Own a book of high-value customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices
    • Develop and execute customer success plans, and track and report on key metrics for customer adoption and success
    • Become a subject matter expert on HC product offerings and services
    • Communicate product, service and industry updates to clients

What you have:

    • 8+ years of experience in SaaS client/customer success, strategy consulting, or consultative sales. This is an individual contributor role.
    • Experience managing $2m+ ARR client relationships at a technology and/or professional services firm
    • Expertise managing senior level relationships and agendas across multiple divisions of a major corporation
    • Demonstrated experience working with a technology-focused implementation and roll-out
    • Ability to build world-class relationship management team
    • Strong client empathy, a deep understanding of value drivers, and a passion for solving complex business problems
    • Analytical mindset with a data-driven approach to partnershipsFamiliarity with our existing tools (SalesForce, Excel, JIRA, Slack, PowerPoint, Tableau), and an interest in learning other internal tools as they’re developed
    • Ability to travel to client engagements

Special Consideration for:

    • Knowledge of the real estate market, mortgage lending, capital markets, and GSE’s
    • Fantastic sense of humor
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