About the Role

  • This role reports directly to our Chief Financial Officer (Shawna Fisher) and will partner closely with our Chief Revenue Officer (Andrea Kayal).
  • You’ll lead a team of 5 people in designing the strategy, choosing the technology, and building and maintaining the analytics infrastructure of our go-to-market organization.
  • As part of our centralized team structure, the Revenue Operations function operates within the broader Business Team. In this role, you will lead the Revenue Operations and Data team, supporting our Revenue (sales, marketing, and partners), Product, and Business teams as we scale. Your responsibilities will ensure the reliability, consistency, and accuracy of reporting our data and metrics across the company, which will be critical in driving operational excellence and informed decision-making.
  • You’ll develop and refine the Revenue Operations roadmap. You’ll set a strategy when determining which projects to invest resources into and the implementation sequencing. This could be implementing a new tool for the Partnerships team, writing compensation plans for the revenue team, or building the processes and systems for a new reseller channel. You’ll empower the team to execute while staying close to each project and ensuring excellence is met.
  • You’ll oversee all technology across the Revenue team, including the CRMs (Help Scout, HubSpot, SalesForce), our data stack (DBT, BigQuery, Looker), and automations. This includes vendor evaluation, procurement, and implementation. You’ll look ahead and understand the tradeoffs of certain technology decisions, limit technical debt, and only introduce complexity when needed.
  • Much of your day-to-day will be helping our leaders make decisions based on accurate data while holding them accountable to this standard.
  • You’ll manage the operations related to variable compensation payouts for sales and marketing.
  • You’ll collaborate with our product and engineering teams to proactively improve our strategy for data warehousing and data architecture.

     

About you

  • You’ve done this dance before and are an experienced operator in Revenue Operations and Data within a SaaS environment, including a minimum of 3 years leading a team.
  • You possess a deep understanding of data environments and their associated technology stacks, coupled with a hands-on approach that allows you to strategize at a high level and effectively navigate the details. We’re seeking someone with proven expertise in data management, analytics, and system integration and a track record of driving operational excellence within revenue-focused teams.
  • You are proficient with CRM platforms like HubSpot and Salesforce and have expertise in BI tools, specifically Looker.
  • You have a track record of supporting all aspects of revenue generation, including marketing, sales, and partnerships.
  • You have established processes and systems for managing an indirect sales team (distributors and resellers).
  • You are an effective communicator who ensures alignment and fosters a culture of accountability, precision, and ongoing enhancement among all team members.
  • You have notable presentation skills and the ability to engage and influence at the executive level.

     

Location Note

At this time, we are only able to hire for this role in the United States.

 

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The salary range for this role is $180,000 – $190,000.

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