Director of Product, Trust and Safety

This is a full-time position reporting to the Senior Director, Product Management and the base salary range will be 218,000 – 283,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. You will have the option to work office-based, flex or remotely. Candidates living within commutable distance of the Etsy Brooklyn Hub, or within the San Francisco area, may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• Partner closely with the GM for Trust & Safety to craft policy, ensure business goals are met or exceeded, and manage the rapidly changing environment of T&S.
• Your team will include 2-3 product managers.

What does the day-to-day look like?

• Collaborate with T&S Operations, Legal, and cross-functional partners to define and prioritize the highest impact projects and adapt to changing laws and regulations across all geographies where Etsy is present.
• Regularly present to company executives on roadmap progress, strategy and prioritization.
• Be responsible for the product strategy and roadmap. Prioritize work thoughtfully and communicate commitments and updates to partners on an ongoing cadence.
• Lead multiple PMs as they drive their squads’ execution by collaborating closely with cross functional partners.
• Own the performance (and measurement) of the team’s product experiences, including impact to the business and our customers.
• Work with operational analysts to find opportunities, and craft both back-end and customer-facing solutions to address compliance issues.
• Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• Proven track record leading complex product initiatives, including scaling through Machine Learning and AI
• 2+ years of experience developing a team of product managers.
• Passionate about solving real customer problems and advocating for our member needs.
• Strong experience delivering impact in compliance or a related domain.
• Committed to balancing customer experience with meeting legal and compliance requirements.
• Experienced using qualitative and quantitative data to make product decisions. Knowing when and how to balance data with intuition.
• A natural collaborator who knows how to drive decision-making and has the ability to influence through informal authority.
• Inspiring, engaging and a clear communicator. By knowing your audience, you communicate across departments including PM, Design, Finance, Engineering, Research, Operations, and Etsy leadership.
• Nice to have: Experience working with commercial regulations, both within and outside of the US.
• Nice to have: Experience working in a two-sided marketplace and/or ecommerce.
• You have a strong belief in Etsy’s vision, mission and values.