Director, Infrastructure Engineering

You are customer-focused. You have a track record of deeply understanding your customers, partners, and stakeholders. You have a passion for building products, services, and platforms that enable your customers and stakeholders to be more productive. You’re empathetic to the expectations of our customers and the needs of our developers.

You’ve managed and scaled infrastructure engineering and shared services organizations. You’re a skilled and experienced engineering leader who has built teams working on the infrastructure and services that drive SaaS-based products with modern tech stacks. You understand how to build scalable, maintainable, and resilient cloud architecture. You have experience working with external vendors and planning infrastructure spending. You’ve managed teams of managers and technical leaders and helped each manager, team, and leader be successful. You and your infrastructure teams understand the tradeoffs between a monolithic web platform and a services-based architecture.

You understand how the platform enables product development. You are experienced in understanding the complexities and nuances of infrastructure and shared services development, including the business implications of infrastructure decisions. You’ve driven the complex and challenging tradeoffs between speed, cost, and functionality when building and supporting a platform in one or more fast-moving companies. You have deep experience in managing complex projects with a variety of Agile tools in your toolbelt.

You can create, evangelize and execute your vision of production engineering. You can arrive at a vision that enables customers and internal developers, and communicate that vision to your team and stakeholders throughout engineering and the broader organization. You can drive the implementation of the vision and get results. You learn from others and continuously adapt the production engineering and service ownership vision to match the needs of the company.

You are a skilled mentor and coach. You have a passion and a track record of mentoring engineers and leaders while at the same time growing your own skills. You realize the best way to grow a team is by helping them to grow themselves. You’re able to effectively share your experience and provide a clear framework for growth.

You’re a skilled communicator. Zapier is a 100% remote team and writing is our primary means of communication, but you recognize when other mediums may be more effective. You’ll lean on all of these tools to communicate vision, strategy, plans, findings, and results to the engineering and full Zapier team.

You’re a champion for doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

Things You’ll Do

• Understand and articulate Zapier’s customer and internal developer needs, Zapier’s strategy to satisfy those needs and imbue them in your strategic and tactical actions.
• Establish, communicate, evangelize, and implement the vision for the Zapier Production Engineering organization that ladders up to the customer and internal developer needs.
• Define and drive the strategy and long-term roadmap for the Production Engineering organization in collaboration with your teams and your Engineering and Product leadership peers.
• Work closely with other engineering leaders to help deliver software projects and address development pain points.
• Establish data-driven approaches to measuring delivery velocity and quality and work with stakeholders, peers, and engineering teams to own those measures and deliver ongoing improvements.
• In partnership with service owning teams, be accountable for the uptime of Zapier services and take action if that uptime falters.
• Growing and developing your teams by recruiting, hiring, retaining, and mentoring.
• Own output and outcomes for your teams and the systems they own.
• Provide process mentoring and guidance for your managers and team members.
• Communicate regularly and effectively throughout our distributed organization.
• Participate in and continually improve our incident management process, including coordinating resources and setting stakeholder expectations during major incidents.