Director, Customer Success, Life Sciences

We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this role, you’ll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You’ll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position Datavant as a long-term data partner within your accounts.

You’ll manage a team of Customer Success professionals, coach for growth and execution, and develop scalable processes to support the next phase of Datavant’s expansion in the Life Sciences vertical. This is a highly visible, strategic role with significant influence over customer experience and business outcomes.

You Will:

• Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
• Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
• Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
• Build strong executive relationships with customers and guide strategic business reviews that reinforce Datavant’s impact
• Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
• Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
• Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
• Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy

You Will Bring to the Table:

• 10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
• 3+ years of experience managing and developing high-performing teams
• Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
• Deep understanding of recurring revenue models and customer lifecycle management
• Strategic mindset with the ability to both “zoom in” on execution and “zoom out” on portfolio-level planning
• Strong communicator with executive presence, capable of navigating complex customer environments
• Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
• Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
• A strong sense of ownership, accountability, and a bias for action
• Deep empathy for customers and a passion for improving human health through better use of data

Bonus Points For:

• Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
• Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
• Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
• Background in designing and delivering technology-enabled clinical development or commercialization solutions