As the Director, Customer Enablement, you will lead the development and execution of advanced customer engagement and enablement strategies. You will be actively involved in defining the customer journey through innovative training programs, certification, and adoption frameworks. This role requires a blend of strategic vision and operational expertise to enhance the overall customer experience and drive product adoption and overall customer satisfaction.

Key Responsibilities:

Strategic Leadership and Vision:

  • Develop and refine the customer enablement strategy to support all phases of the customer lifecycle, from onboarding through to advocacy.
  • Collaborate with cross-functional teams including Product, Sales, Marketing, and Technology to integrate customer enablement strategies with overall business objectives.
  • Lead the adoption and implementation of new customer engagement technologies and methodologies, including interactive training processes.

Operational Execution:

  • Oversee the creation and maintenance of a comprehensive suite of customer resources, including on-demand training, live workshops, master class, and related advanced certification programs.
  • Implement and manage customer engagement platforms and tools that facilitate effective communication and problem-solving capabilities.
  • Monitor, analyze, and optimize the effectiveness of customer enablement programs through metrics-driven (e.g. OKR) outcomes and customer feedback.

Team Management and Development:

  • Manage and build a high-performing customer enablement team, fostering an environment of collaboration, innovation, and continuous improvement.
  • Provide mentorship and professional development opportunities to team members, ensuring alignment with industry best practices and personal career goals.

Requirements:

  • Bachelor’s degree in Business, Education, Technology, or a related field. Master’s degree or MBA preferred.
  • 8+ years of experience in customer success, customer training, or enablement roles within the technology sector, preferably in iPaaS or related fields.
  • Proven track record of developing and implementing successful customer enablement programs.
  • Experience in leading teams and managing cross-functional projects.
  • Strong leadership and communication skills
  • Expertise in the latest customer engagement technologies and platforms.
  • Ability to analyze data and use insights to drive decisions.
  • Innovative thinker with a strong customer-focused mentality.
  • Demonstrated success in building and scaling customer engagement in a fast-paced, technology-driven environment.

Celigo reasonably expects to pay a base salary between $150,000 to $165,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

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