Director, Content Design and Operations

PRIMARY RESPONSIBILITIES INCLUDE

• • • Design high-quality, research based, user-centered online professional learning content, services, and tools/resources 
    • Collaborating with other team members, create materials and content for online, virtual (including synchronous and asynchronous) and in-person programmatic partnerships and courses, in consultation with content experts
    • Engage in Teaching Lab’s user-centered design processes (engaging with Teacher Advisory Board, supporting pilot partnerships, developing rapid prototypes) and use learning and insights to inform design
    • Create and manage Teaching Lab’s design process to develop content, including drafting, feedback cycles, pilot partnerships (as applicable), and finalization steps (e.g., get expert review and adhere to Teaching Lab’s style and branding guidelines when developing new content)
    • Review courses during the design, development and delivery phases for sound pedagogical and instructional design practices
    • Help incorporate innovative methods of content delivery in the online, hybrid, web-enhanced, and face-to-face environments using appropriate technologies.
    • Analyze and evaluate new instructional tools and technologies, and recommend appropriate tools and approaches to improve course design and delivery.
    • Apply best practices for virtual and in-person adult learning in the design of professional learning content
    • Comply with Universal Design Standards to ensure accessibility and equity of access to online courses/material and ensure that online educational resources are accessible, updated and functioning properly
    • Support on ensuring online courses are functional in Teaching Lab’s learning management systems and in partner learning management systems.

• • • Implement excellent online programmatic services 
    • Manage online and virtual programmatic projects and manage team members to successfully meet the goals of the projects
    • Acts as an online instructional design content area expert for the team, aligned with organizational needs, i.e., has some other area of content expertise as well (like subject-area expertise in ELA, math, science, or social studies curriculum and/or instructional expertise, or general expertise in coaching for continuous improvement or state/system level leadership development, etc.)

• • • Engage in efficient and effective project management
    • Implement and support other team members to implement the project plans for assigned projects; if needed, identify needs for consultant support to complete projects on time and with high quality; supervise consultants
    • Maintain partner project plans that track the execution of services related to scopes of work, and support other team members to maintain individual partner project plans for each project
    • Demonstrate strong organizational skills, time management, and workflow management while attending to the diverse needs of partners and keeping a radically responsive orientation
    • Develop systems, tools, and processes to support effective and efficient implementation of services to scale Teaching Lab’s partnerships and impact over timeAs needed, maintain contracts and invoices for relevant partners; collaborate with other team members and the Senior Director, Finance to ensure accurate invoices are sent and billed

• • • Support, train and collaborate with team members of the organization in online instructional design
    • Provide appropriate online instructional design training for team members aligned with organizational needs
    • Collaborate with the Operations team (including IT), and learning and research to ensure they have the skills and capacity to engage in effective online instructional design
    • Collaborate with Senior Directors, Program, Directors, Program and Managers, Program to continuously refine and develop high-quality online professional learning content and implement online professional learning
    • Work with Teaching Lab team members to identify and engage new and existing school system partners on scopes of work that drive towards impact and outcomes for teachers and students

• • • Engage in continuous learning
    • Stay abreast of key research and guidance in the field, attend learning experiences to build skills and competencies in project management, client management, coaching, and adult facilitation
    • Engage in personal and organized learning opportunities as a team member at an organization which champions racial equity and centers anti-racism

• • Perform other duties as assigned by the Senior Director, Operations and the Executive Team.

KEY SUCCESS INDICATORS (KSIs)

• • • The Director, Online Content Design & Operations is accountable for achieving goals set in collaboration with their manager, aligned with Teaching Lab’s FY24 goals, and especially, programmatic-specific Key Success Indicators (KSI) like:
    • Teacher NPS >50
    • Other educator NPS >50
    • Client (buyer) NPS >50
    • Renewal rate >90%
    • 95% of contracted services or equivalent dollar amount are delivered
    • 80% of clients surveyed say, “Teaching Lab helped us advance our goals.”

• • • Be a Learning Organization:
    • Teaching Lab model continuously improves in a way that is intellectually humble, responsive, and focused on increasing impact and scalability:
    • 90% of revisions to existing products/services and design/innovation of new products/services are done with user feedback
    • Teacher Advisory Board members are engaged to provide feedback on new products, services, or content 24 times per year
    • 90% of surveyed Teacher Advisory Board members report that they feel that the quality of the new products, service, or content are: “Helpful to teachers”, “Strengthening equitable schooling”
    • 90% of Teacher Advisory Board members report that “were able to provide meaningful feedback that improved the content when needed”
    • Teaching Lab maintains cost of services at or below $1,500/teacher/year

• • As applicable, within the role, model the radical commitments for our values (i.e., collaboration, responsive service, research, excellence, learning with humility, and equity).