Director, Account Management

We’re a remote-first company and looking to hire this person anywhere between the PST – EST timezone.

Interested in learning more? Let’s get into the details:

In the Director, Account Management role, you will:

• Serve as the engagement architect: responsible for developing & executing account plans & strategies with projected revenue and steps required for success, in collaboration with key functions and stakeholders.
• Responsible for customer retention, revenue growth, and relationship growth across Jungle Scout’s existing enterprise customers.
• Build, lead, and develop a high-performing account management team that is aligned with Jungle Scout’s mission and values.
• Create a framework for the account management team to deliver incremental value by identifying expanded business opportunities across customers that lead to mutually beneficial results.
• Curate strong working relationships with key executives and operational leadership from customers and prospective organizations
• Prepares and briefs internal leadership teams on overall account health, pipeline projection, and areas of improvement to deliver better outcomes for customers.
• Collaborate with cross-functional teams, including Sales, Marketing, Product, and Customer Support, to ensure a seamless customer experience.

Who you are: 

• Experienced. You are an experienced Account Management Leader in the Enterprise B2B SaaS space who has a proven track record of leading teams that drive revenue growth through upsell and cross-sell initiatives of existing customers.
• Strategic. You develop and implement strategies to ensure customer satisfaction and retention. You analyze customer data and market trends to identify opportunities for product and service improvements.
• Driving Results. You continuously monitor and improve processes to streamline account management operations and improve efficiency. You collaborate with internal and external stakeholders to ensure impact and outcomes.
• People-developer. You can provide guidance and support to ensure the success of your team members in managing customer relationships and driving revenue growth. You know how to recruit, hire, train and motivate a team to deliver world class outcomes to our customers.
• Consultation & collaboration. You are comfortable with and have been impactful in overseeing all aspects of the company’s customer relationships.
• Customer First. You keep the customers top of mind in everything you do. You put immense value on each and every customer relationship. You serve as the primary point of contact for key customers, ensuring their needs are met and issues are resolved in a timely manner.
• Ecommerce. Proven experience in and deep understanding of e-commerce industry trends and best practices.