We’re looking for an experienced Community Manager to join our CX Community team at 1Password and oversee our Developer Community.  You’ll be joining an exciting new team, and as a Community Manager, you will be responsible for cultivating and nurturing a vibrant, innovative and engaged developer community. We are looking for a rock star to help to inspire and connect with our members focusing on growing the community, executing on community programs, measuring the success of the community, and more!  We’re looking for a natural leader to join us on this amazing community journey.
Our ideal Developer Community Manager has experience working cross functionally to deliver community driven outcomes against key business goals. They are organized and have strong communication skills, with a developer and customer focused mind, always striving to foster positive interactions. They understand the developer landscape and language, and thrive in situations where they can flex these skills.
This is a remote opportunity within Canada and the US.

What we’re looking for:

    • 2-3+ years in Developer Community Management with experience scaling Community Programs and 4+ years relevant work experience.
    • Passion for 1Password, and the developer space and a genuine interest in the target community.
    • A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
    • Passion about being a community and developer advocate. You understand why customer voices are so important.
    • Flexibility and adapting quickly when priorities change.
    • Solid understanding of cross departmental functions including Marketing, Technology and Product.
    • Experience working with various online community platforms and tools.
    • You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines.
    • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic.
    • Willingness to go the extra mile to serve our customers.
    • Good technical understanding and can pick up new tools quickly.

What you can expect:

    • Help execute on the developer community strategy, roadmap, and success metrics.
    • Work cross functionally with our internal teams on community engagement strategies.
    • Manage and execute a community content strategy, including working with key stakeholders across internal teams to manage our Developer Newsletter and blog.
    • Partner with product marketing to increase awareness and adoption of new developer features.
    • Moderate, listen and engage regularly with our amazing community members across various platforms like Reddit, Slack, and Mastodon, providing them with any support and resources they need.
    • Manage our inbound Hackathon requests, and Teams for Open Source requests.
    • Work closely with our Developer Relations Manager, to support the community at scale and act as a passionate advocate for the community within the organization.
    • Help plan and run community events throughout the year (conferences, meetups, hackathons, and other activities).
    • Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
    • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
    • Measure, analyze, update and track community data.
    • Manage all internal and external Developer Community guidelines and documentation.
    • Create community onboarding and offboarding processes.
    • Escalate and flag issues as needed to keep the community a trusted space.
USA-based roles only: The Annual base salary for this role is between $82,000 USD and $112,000 USD, plus immediate participation in 1Password’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The Annual base salary for this role is between $82,000 CAD and $112,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
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