Delivery Manager (US Remote)

As a Delivery Manager, you will be the first point of contact for selected customers ensuring a solid project plan and project management to deliver the defined outcomes. You conduct face to face customer meetings and calls on a regular basis with customer and internal stakeholders to drive proactive initiatives, support and problem solving to ensure complete customer satisfaction. We are looking for an  individual with 2-4 years of experience in project management and familiarity with IT-related concepts and processes. This individual will be required to work closely with members of the Beekeeper Customer Success team, customer teams and partners.

Your Responsibilities

• Develop, review and implement tailored project plans for the designated customers in order to deliver a successful project implementation
• Exercise a degree of influence with customers to help them make decisions
• Conduct face to face customer meetings and calls on a regular basis with customers and internal stakeholders to drive proactive initiatives and ensure strong adoption
• Coordinate with internal Beekeeper teams to ensure timely delivery, mitigate risks and manage expectations towards the customers
• Coordinate activities with implementation partners to ensure project delivery
• Ensure customer satisfaction with project progress, goals, and outcomes

What we look for in you

• 2-4 years of relevant work experience as Project Lead / Technical Lead / Project Manager, ideally in SaaS
• Ability to work with diverse teams
• Comfortable working in multiple projects simultaneously
• Proven customer management skills/experience and effectiveness
• Being decisive and confident in fulfilling customer requirements in order to delight customers or overcome time constraints/deadlines
• Highly organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met
• Excellent communication skills and analytical skills
• Knowledge of all aspects of Software Development Life Cycle

Bonus Points

• Experience of working with enterprise customers
• Experience with full lifecycle SaaS implementation and deployment on a global scale
• Experience in delivering integration project
• Working experience in a SaaS company
• Good understanding of APIs and solution architecture

What we offer you

• Work with our largest customers.
• Exposure to both users and customers that use the products you build.
• Influence on the products we build through a flat organizational structure.
• An international team that challenges you to find the best possible solution.
• A competitive salary.
• A great career trajectory.
• An amazing team with 20+ nationalities.
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
• Phone & Home Internet reimbursement every month.
• Unlimited Paid Time Off (PTO).
• 100% Medical, Vision, and Dental for most plans plus (or +) 50% coverage for spouse, dependents or domestic partners.
• 401(k) Retirement plan with employer matching.
• Fitness & wellness cost reimbursement up to 50 USD/month.
• 14 weeks paid maternity leave and 8 week paternity leave
• Laptop for work purposes.
• Budget for setting up your Home-Office.
• Oh and don’t forget about our Beekeeper Stock options!

*For Colorado residents: The base range for this position’s level is between $70,000 and $85,500.