The Deal Desk team is an integral piece of Quote-to-Cash at Zuora and the Zuora-on-Zuora (ZoZ) program. Because Zuora strives to be its first and best customer, Deal Desk is positioned to influence enhancements to Zuora’s own suite of products. Your reach will not be limited to company growth via bookings; you will be able to touch the Zuora customer experience via product growth!

 

Our Tech Stack: Zuora CPQ, Zuora Billing, Salesforce, FinancialForce, GSuite, Slack, Adobe, Tackle.io..

 

What you’ll do

  • Within the first month:
    • You will be provided introductions to specific cross-functional stakeholders, begin to build trust with them, and understand the nuances of each of their teams and processes and how they impact Deal Desk’s operations.
    • You will be introduced to Zuora’s products, pricing, and contracts.
    • You will assist with deal structures.
  • By three months:
    • You will build in-depth knowledge of Zuora’s products, pricing, and contracts.
    • You will support sales in deal structures.
    • You will understand Zuora’s quoting and approval process.
    • You will assist in drafting, reviewing, and booking Order Forms.
  • By six months:
    • You will have an in-depth understanding of Zuora’s Deal desk operations, Zuora’s pricing and packaging structure.
    • You will advise sales on complex, non-standard, and high-value deal structures, contract terms, etc.
    • You will draft and review the standard and non-standard Order Forms.
    • You will have an understanding of contractual terms in SaaS agreements and be comfortable reading legal contract language
  • Within the first year:
    • You will execute process improvement efforts to streamline current procedures.
    • You will execute other duties as assigned outside of day-to-day responsibilities

 

Your experience

  • 4+ years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
  • Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
  • Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
  • Strong knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ required
  • Strong organizational and execution skills and ability to manage competing priorities
  • Ability to make and drive process improvement recommendations
  • Understanding of software revenue recognition issues, including revenue recognition under ASC 606
  • Excellent analytical and problem solving skills to enable informed decision making
  • Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred
  • Ability to drive rapid, but fact-based decision-making with imperfect data
  • Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
  • Clear and thoughtful communicator with exceptional critical thinking skills
  • A self-starter mentality and a desire to make a positive, lasting impact.
  • Ability to handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter.

 

Nice to haves:

  • SFDC reporting and dashboard skills
  • Experience with consumption-based pricing module
  • Experience with CPQ/ CLM Implementation

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing
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