Data Management Specialist

A Data Management Specialist manages the onboarding of new customers by auditing data inputs, identifying data inaccuracies, building custom reports, and configuring data outputs to ensure the delivery of a product that meets their needs.

Our Mission:

• To organize our customers’ people data, by building the best org optimization software in the world.

How You’ll Be Measured:

• Customer Satisfaction surveys
• Data quality at project completion
• Project timelines
  • Project phase duration
  • Time to launch
  • On time project completion

What You’ll Do:

• Partner with Sales and Customer Service teams to understand customer requirements and deliver data analysis and custom outputs driving customer hoppiness
• Work directly with customers to evaluate data inputs, develop custom reports and analytics, and drive the maximum value of the product
• Deeply understand the data structures of our software and the types of data customers integrate and generate within the product
• Communicate with the customer through phone and email, set project expectations, and provide status updates on a regular basis
• Clearly translate technical requirements to non-technical customers to ensure clarity and understanding
• Use your technical knowledge of our product, our space, and our customers into ideas for product innovation and development (and help us bring them to life!)
• Provide feedback to product and engineering about product design and improvements that will benefit the system and our customers
• Leverage data and models to identify trends and consistent themes to provide recommendations to our customers
• Develop custom outputs per client request in the form of PDF templates, PPT themes, and other ad hoc reporting
• Assist with testing of and roll out of new integrations
• Create and maintain internal documentation and provide training on processes as needed

Experience You’ll Need:

• High School diploma
• Knowledge in Professional Services, SaaS, consulting, or related company
• Ability to manage multiple projects at varying phases of progression
• Experience with third-party integrations, APIs (REST), and MongoDB infrastructure
• Outstanding time management, organization, and communication skills
• Good relationship management or client management, customer service
• Experience with SQL, Python, HTML, CSS, and Markdown
• Experience with complex custom formulas (i.e. MS Excel/Google Doc)

Nice to Haves:

• Bachelor’s degree, coding bootcamp, or  equivalent military experience
• Previous experience with Zendesk and Clubhouse
• Previous experience with Postman or similar API clients
• Business consulting experience
• Experience in implementing technical systems

Why ChartHop:

• Very competitive salary
• 100% remote workforce
• Medical, dental, and vision starting day one
• 20 vacation days
• 10 paid company holidays
• Flex Friday’s
• Work from home reimbursement
• Professional development reimbursement
• And much more!

Salary range – $70K- $90K base plus bonus and equity