A Data Management Specialist manages the onboarding of new customers by auditing data inputs, identifying data inaccuracies, building custom reports, and configuring data outputs to ensure the delivery of a product that meets their needs.

 

Our Mission:

  • To organize our customers’ people data, by building the best org optimization software in the world.

 

How You’ll Be Measured:

  • Customer Satisfaction surveys
  • Data quality at project completion
  • Project timelines
    • Project phase duration
    • Time to launch
    • On time project completion

 

What You’ll Do:

  • Partner with Sales and Customer Service teams to understand customer requirements and deliver data analysis and custom outputs driving customer hoppiness
  • Work directly with customers to evaluate data inputs, develop custom reports and analytics, and drive the maximum value of the product
  • Deeply understand the data structures of our software and the types of data customers integrate and generate within the product
  • Communicate with the customer through phone and email, set project expectations, and provide status updates on a regular basis
  • Clearly translate technical requirements to non-technical customers to ensure clarity and understanding
  • Use your technical knowledge of our product, our space, and our customers into ideas for product innovation and development (and help us bring them to life!)
  • Provide feedback to product and engineering about product design and improvements that will benefit the system and our customers
  • Leverage data and models to identify trends and consistent themes to provide recommendations to our customers
  • Develop custom outputs per client request in the form of PDF templates, PPT themes, and other ad hoc reporting
  • Assist with testing of and roll out of new integrations
  • Create and maintain internal documentation and provide training on processes as needed

 

Experience You’ll Need:

  • High School diploma
  • Knowledge in Professional Services, SaaS, consulting, or related company
  • Ability to manage multiple projects at varying phases of progression
  • Experience with third-party integrations, APIs (REST), and MongoDB infrastructure
  • Outstanding time management, organization, and communication skills
  • Good relationship management or client management, customer service
  • Experience with SQL, Python, HTML, CSS, and Markdown
  • Experience with complex custom formulas (i.e. MS Excel/Google Doc)

 

Nice to Haves:

  • Bachelor’s degree, coding bootcamp, or  equivalent military experience
  • Previous experience with Zendesk and Clubhouse
  • Previous experience with Postman or similar API clients
  • Business consulting experience
  • Experience in implementing technical systems

 

Why ChartHop:

  • Very competitive salary
  • 100% remote workforce
  • Medical, dental, and vision starting day one
  • 20 vacation days
  • 10 paid company holidays
  • Flex Friday’s
  • Work from home reimbursement
  • Professional development reimbursement
  • And much more!

 

Salary range – $70K- $90K base plus bonus and equity

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