We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, you’ll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.

The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) that’s on a mission to build a better world for dogs and the people who love them.

This role will be required to provide Saturday and Sunday support.

What You’ll Do

  • Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
  • Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
  • Anticipate customers’ needs by proactively providing education, support, & guidance every step of the way in their puppy search
  • Effectively and comfortably handle escalated interactions while leading with empathy
  • Make human connections, build trust, and foster lifelong relationships with puppy buyers
  • Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors

What We’re Looking For

  • At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
  • Exceptional verbal (phone) and written communication skills
  • Positive, flexible attitude with the ability to nimbly embrace change quickly
  • Energized by helping people and eager to interact directly with customers
  • Ability to build trust quickly and navigate challenging conversations successfully
  • Well-organized, attentive to details & skilled in multitasking
  • Excellent judgment and problem solving skills

What You’ll Love About Working Here

  • You’ll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
  • You’ll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
  • You’ll have tremendous opportunities for career development and growth
  • You’ll get great benefits, unlimited PTO, and 401(k) matching

The anticipated salary range for the role is $45,000 to $65,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.

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