Customer Support Specialist, IT

We are building a world-class Support team – committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!

What you will do

• Responsible for supporting our Rippling customers and resolving issues related to our products.
• Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert – you’ll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

This role will contribute across multiple domains, including Platform (Analytics, Automation, and Permissions) or IT-focused areas (MDM, Inventory, Access Management, and Integration Connectors). While specific expertise in these areas is not required, the ideal candidate will demonstrate a strong aptitude for learning, problem-solving, and collaboration across technical and operational initiatives.

What you will need

• Required: Proficient in English; written and verbal communication skills
• Nice to have:
• • Experience or interest in analytics, automation, permissions management, and/or IT systems and hardware products
  • Familiarity with toold or concepts like data reporting, MDM, identity management and APIs is a plus but not mandatory
• Ability to work 9am-5:30pm PST
• 3+ years of work experience in a customer/client-facing role
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

21 – 23.49 USD per hour (US Tier 2)

20 – 22.19 USD per hour (US Tier 3)