Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Specialist to help empower our customers and make Webflow the best product possible.

About the role

  • Location: APAC Remote (NZ/Australia)
  • Required time zones: APAC (NZ/Australia)
  • 40 hours/week

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don’t) we’d love to hear from you. We’re looking for candidates who can work Wednesday-Sunday or Monday-Friday.

Please let us know your availability in your application!

As a Billing Customer Support Specialist, you’ll …

  • Provide consistently high-quality customer experiences for all Webflow customers
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

About You

You’ll thrive as a Billing Customer Support Specialist if you:

  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service
  • Have experience with Stripe and/or similar payment/billing platforms
  • Are familiar with Webflow’s product and capabilities, or have experience with HTML, CSS, and DNS
  • Exhibits analytical reasoning and critical thinking skills for account/billing
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
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