Customer Support Specialist

This is an entry-level position within our Customer Success Team and is ideal for individuals with 0-3 years of work experience who are looking to grow in their careers. Demonstrated interest in healthcare, fertility, SaaS, or start-ups is encouraged.

What You’ll Do

• Provide first-class service including troubleshooting, issue resolution, bug escalation and data request fulfillment for  key users and executives at customer sites
• Explain technical terms and concepts to a non-technical audience
• Support product implementation activities
• Work closely with Professional Services,  Customer Success, and Engineering team members to provide a high-quality customer experience
• Assist with team projects such as documentation, process optimization and compliance

What You’ll Bring

• 0-3 years of experience in a customer-facing role such as Customer Service, Customer Success or Account Management; recent grads are welcome
• Technical aptitude: You can troubleshoot common issues, investigate and identify root causes for issues, navigate multiple platforms, and understand technical terms.
• Customer service mindset: You are eager to help ensure customers have a smooth experience product experience, from implementation to an ongoing day-to-day basis
• Communication skills: You love meeting new people and building deep relationships, identifying issues and challenges, and providing solutions along the way, utilizing your strong written and verbal skills
• Organizational skills: You can prioritize multiple projects at once, keeping the big picture in mind
• Problem-solving skills: You have an insane drive and passion to analyze, determine the best approach, and solve challenging problems
• Curiosity & creativity: You ask why, explore, and want to learn and build deep expertise in account management as well as business operations. You come up with unconventional ideas and are comfortable pushing the status quo.You have a bent for optimism and seeing the way forward

What We Offer

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan